FREQUENTLY ASKED QUESTIONS

How long until my order ships?

Any orders received by 2pm will be fulfilled the same business day and shipped out the following business day. Average handling time is 1 - 2 business days and may be slightly longer during the holidays.

What is the standard shipping time?

We use USPS Shipping Services. Standard shipping time is 4 - 5 days under normal circumstances during non-holiday seasons. Shipping times may take longer during the holidays due to peak shipping season.

Shipping delays due to COVID?

All shipping services including USPS are experiencing longer than normal shipping times due to COVID. We apologize for any inconvenience, and we really appreciate your patience and understanding during these challenging times.

What countries do you ship to?

Currently we only ship to North American Countries: United States, Canada, and Mexico.

What LED colors are available for ioEdge?

ioEdge is available in White LED, Blue LED, Red LED, and Green LED colors.

When will GFI and Decora Outlet styles be available for ioEdge?

Decora and GFI Outlet styles will be available soon, this summer 2021!

How does it work?

ioEdge powers directly from your outlet behind the wall as soon as you slide it in place. No wiring or batteries, it powers immediately on contact with your outlet!

Where is ioEdge made?

ioEdge was designed for use North American homes with 120V 60hz circuit. ioEdge is made in Michigan, in the United States with Globally supplied parts.

How much power does ioEdge use?

ioEdge uses less than 0.1 watts of power.

How does ioEdge turn on/off?

ioEdge uses a dusk-to-dawn sensor to automatically turn on/off.

Will ioEdge work with horizontal outlets?

With our trademark edge-light design, ioEdge works perfectly with horizontal outlets. the light from ioEdge is softly diffused around the wall and floor so you can see perfectly at night without the bright lights!

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